Build a customer service centre

Project details:

A transportation network company landed in Brazil with a great expansion plan but no local talent acquisition. The client asked us to help them build a Customer Service Centre to serve its associated drivers and customers.


Location: Brazil
Type of project: Recruitment project on demand
Size of the project: Between 100-500 people
Timeframe: Two years
Functions: Customer Service
Placements: 380


The Brief:

  • To meet their project, we built a dedicated team of four consultants.
  • Used a recruitment process management tool which allowed us to carry out 380 end-to-end hires


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Gijs van Delft
  Gijs van Delft


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